DO YOU REQUIRE HELP?

FREQUENTLY ASKED QUESTIONS

Can i return or exchange my order?

We currently do not accept return or exchanges due to limited stock but this may change sometime in the future. Currently all sales are final.

How often do you restock?

We restock once every week after all orders have been accounted for, as we continue to grow in popularity restocks may become longer too keep up with demand.

How can I track my order?

We have made it extremely easy for you to track any of your orders, simply click the menu and press ‘Track Your Order’. Either type your order number or tracking number to see where your package is currently.

What are the shipping times like?

We currently offer 2-4 day shipping for all orders in the UK. We hope to expand to do international orders but we currently only deliver to those in the UK.

About Us

We are Mercaix. We believe that everyone should be able to curate their own sense of fashion and easily at that, shop with us for easy and fast access to authentic garments and footwear.